Returns & Refund Policy

At JitsBrew, we want you to love your purchase. If something isn't right, we're here to help.

Change of Mind Returns

We accept change-of-mind returns within 14 days of delivery, subject to the following conditions:

• Products must be unused, unwashed and in their original condition.
• Products must be returned in their original packaging, including any accessories.
• Customers are responsible for return shipping costs.
• Original shipping charges are non-refundable for change-of-mind returns.
• Refunds will be issued to the original payment method once the returned items have been inspected and approved.

For hygiene reasons, cups that have been used or washed cannot be returned for change of mind.

Damaged or Faulty Products

If your JitsBrew product arrives damaged, defective or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery.

Please include your order number and photos of the product and packaging, where available.

We'll assess the issue and arrange an appropriate remedy, such as a replacement or refund, in accordance with Australian Consumer Law.

Where a product is confirmed faulty or otherwise fails to meet applicable consumer guarantees, we'll reimburse reasonable return shipping costs where required.

Silicone Belt Returns

Unused silicone belts may be returned within 14 days of delivery, provided they are in their original condition and packaging.

Used or damaged belts are not eligible for change-of-mind returns.

Return Process

To request a return:

1. Contact us through our website at www.jitsbrew.com.au.
2. Provide your order number and reason for return.
3. Wait for return instructions before posting your item.
4. Package the product securely to prevent damage during transit.

Approved refunds will be processed to the original payment method, typically within 5–10 business days after approval, depending on your payment provider.

International Orders

International customers may request change-of-mind returns within 14 days of delivery, subject to the same eligibility requirements.

Return shipping costs are the customer's responsibility for change-of-mind returns. Any customs duties or import charges are not refunded by JitsBrew.

Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this policy limits your statutory rights, including your entitlement to a refund, replacement or other remedy where required by law.

The 14-day timeframe and original-packaging requirements apply only to voluntary change-of-mind returns, not claims under Australian Consumer Law.

Contact

Return enquiries? Email info@jitsbrew.com.au or call +61 432 406 775 / +61 490 158 398.